Refund Policy

We offer a 14-day return policy, giving you 14 days from the date of receiving your item to request a return, refund, or size exchange.

Eligibility Requirements for Returns and Exchanges:

• The item must be in its original condition: unworn, undamaged, unused, with tags attached, and in its original packaging.  The item must have nothing that would make it appear in less than mint condition.
• A receipt or proof of purchase is required.

How to Initiate a Return:

• To start a return, please contact us at returns@raftermhatco.com
• Returns should be sent to:
  3242 Lovers Lane
  Fayetteville, AR 72701

Shipping Costs:

• Please note that we do not cover the cost of shipping for returns or exchanges.
• Original shipping fees are non-refundable unless the return is due to a manufacturing defect or an error on our part (such as receiving the wrong item, size, or color).

Contact Information:

• For any return-related questions, feel free to reach out via email at returns@raftermhatco.com or call us at (479)-225-2379

Damages and Issues:

• Upon receiving your order, please inspect the items carefully. If you find any defects, damage, or if you received the wrong item, contact us immediately so we can address the issue.

Non-Returnable Items:

• We do not accept returns on sale items or gift cards.

Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, your refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

Thank You.